Shipping & Return Info
At TOMS OFFROAD, we strive to ship your orders the same day your order is received.
Most packages are shipped via Federal Express (FedEx) ground service. Expedited shipping services are available.
Some large items and large orders will be shipped via truck freight. For truck freight orders, you MUST check the pallet for damage upon receipt of the shipment and mark any damage on the driver’s delivery slip. We ensure that all truck freight shipments leave our warehouse in good order. TOMS OFFROAD will not be held responsible for any shipping damage that is not marked on the delivery slip upon receipt of the shipment.
For international orders, please contact us for delivery times and freight charges. TOMS OFFROAD will ship to most countries.
RETURNS: ALL packages must be inspected within 48 hours of delivery to confirm the order is correct, complete and free from damage or defects. If any parts are missing or damaged, please retain all packaging materials and contact us immediately to address the issue.
ALL returns require a completed RETURN AUTHORIZATION FORM
ALL non-defective returns must be sent FREIGHT PREPAID BY THE CUSTOMER (COD’s will NOT be accepted) and accompanied by a copy of the original invoice. If you did not receive a copy of the original invoice, please call or email us and we will gladly email or fax you a duplicate copy. New, resalable items may be returned for full store credit within 30 days of receipt or upon prior approval by TOMS OFFROAD. For returns credited back to credit cards, there will be a 10% restocking fee applied. Please test fit and inspect all items prior to modification/installation. Modified, painted/coated or installed parts are not eligible for return. Damaged or partial returned items will be given partial or no credit dependent upon the condition in which they are received.
For defective returns, please call to arrange for the return of the item. We will gladly send a return tag for items found to be defective. We will NOT accept collect shipping charges for ANY return items. Defective returned items may be replaced or refunded at full price upon confirmation of defect and at the discretion of TBP.
NO returns after 30 days without prior approval by TOMS OFFROAD.
TOMS OFFROAD DOES NOT under any circumstance reimburse for any labor costs incurred during installation, replacement or warranty of any item.
Ship returns to:
Attn: Returns (Order #)
2661 S Pacific Hwy
Medford, OR 97501