Shipping Information

Most orders are shipped via UPS or FedEx Ground. Expedited shipping options are also available.

Truck Freight Shipments

Large items and orders may be shipped by truck freight. You must inspect the pallet for damage upon delivery and note any damage on the driver’s delivery slip.

All truck freight shipments leave our warehouse in good condition. TOMS OFFROAD is not responsible for shipping damage that is not documented on the delivery slip at the time of delivery.

International Shipping

TOMS OFFROAD ships to most countries. International customers should contact us for estimated delivery times and freight charges.

Return Policy

All packages must be inspected within 48 hours of delivery to confirm that the order is correct, complete, and free from damage or defects. If any parts are missing or damaged, retain all packaging materials and contact TOMS OFFROAD immediately.

All returns require a completed TOMS OFFROAD Return Authorization Form.

Return Authorization

  • All returns require prior authorization from TOMS OFFROAD.
  • Returns for orders 90 days or older will only be accepted with manager approval.

Refund Options

  • Refunds issued to a credit card are subject to a 10% restocking fee.
  • Returns issued as store credit will not incur a restocking fee, provided the items are returned within 90 days and are free from defects or damage.

Condition of Returned Items

  • Items that are missing parts or pieces are not eligible for a refund.
  • Customers are responsible for properly packaging returned items to prevent damage during shipping.
  • Items returned with scratches, dents, or other damage will be subject to a restocking fee of 10% or more, depending on the extent of the damage.

Return Shipping Costs

  • Customers are responsible for return shipping costs.
  • Upon request, TOMS OFFROAD may provide a return shipping label at a discounted rate as a courtesy.
  • TOMS OFFROAD does not accept collect shipping charges for returned items.

Policy Applicability

  • These return policies apply to items ordered incorrectly or no longer needed.
  • Defective products and warranty-related returns are handled separately.

Warranty Coverage

  • New products include a one-year warranty.
  • Rebuilt products include a 90-day warranty.

Partial Kit Returns

When returning individual items from a kit, the refund or credit will be based on the original kit pricing rather than the full retail price of the individual items.

Core Returns

To receive full core credit, all cores must be returned within 90 days of purchase.

Defective or Damaged Product Returns

For defective or damaged products, call 541-779-1339 to arrange a return. TOMS OFFROAD will provide a return shipping label for products confirmed to be defective.

Defective returned items may be replaced or refunded at full purchase price after the defect has been confirmed and at the discretion of TOMS OFFROAD.

Important Return Conditions

Returns will not be accepted after 90 days without prior approval from TOMS OFFROAD.

Under no circumstances will TOMS OFFROAD reimburse labor costs incurred during the installation, replacement, or warranty service of any product.

Return Shipping Address

TOMS OFFROAD
Attn: Returns (Order Number)
2065 Lars Way
Medford, OR 97501